screen Goes Off

How to Fix the Screen Goes Off When Plugging in the Charger on Windows 11

Fix: The screen Goes Off When Plugging

Even with a new battery, if you are experiencing a screen goes off when connecting the charger on Windows 11, this post may be of assistance to you. The battery may have failed, which is the most obvious cause of a laptop shutting down quickly after being unplugged from the power source. However, especially with more recent laptops, it isn’t always the case.

Windows 11, the latest iteration of Microsoft’s operating system, has brought several exciting features and improvements to the table. However, like any software, it’s not without its quirks and issues. One issue that has been reported by many users is the screen goes off when plugging in the charger. This can be frustrating and disrupt your workflow, but fear not, as we’re here to help you troubleshoot and fix this screen goes off when connecting the charger on Windows 11 the problem.

Why does the screen goes off when plugging in the charger?

The screen of a device typically goes off or dims when you plug in the charger for several reasons:

  1. Power Saving: One of the primary reasons for this behavior is power saving. When you plug in the charger, the device is usually designed to conserve power and divert it towards charging the battery. Reducing the screen brightness or turning off the screen altogether can help save power and expedite the charging process.
  2. Reducing Heat Generation: Charging a battery generates heat, and so does using the device. To prevent excessive heat buildup, many devices will dim the screen or turn it off while charging to reduce the load on the battery and the device’s components. This can help prevent overheating, which can be detrimental to the battery’s health and the device’s performance.
  3. User Experience: Dimming or turning off the screen while charging can also improve the user experience. A bright screen in a dark room can be distracting or disruptive, especially if you’re trying to sleep. By automatically dimming the screen, it can help create a more comfortable environment.
  4. Battery Longevity: Keeping the screen off or dimmed while charging can also contribute to the longevity of the battery. Lithium-ion batteries, which are commonly used in smartphones and other portable devices, can degrade faster if they’re exposed to high temperatures and excessive charging cycles. By reducing heat and the number of cycles, the device can help extend the lifespan of the battery.
  5. Preventing Unintended Actions: When the screen is active, there’s a risk of unintended touches or actions while the device is charging. By turning off or dimming the screen, the device minimizes the chance of accidental taps or interactions.

How to fix the screen goes off in Windows 11

In this comprehensive guide, we will explore the potential causes and provide step-by-step solutions to resolve the issue of your screen going off when connecting the charger on Windows 11.

1. Update Battery Drivers

The screen goes off could also be broken due to an old or corrupt driver. If that happens, you can try updating your battery drivers to see if that fixes the screen goes off problem.

To update battery drivers:

  1. Right-click on the Start button and select “Device Manager.”
  2. Expand the “Batteries” section.
  3. Right-click on “Microsoft AC Adapter” and choose “Update driver.
  4. Select “Search automatically for updated driver software” and follow the on-screen instructions to complete the update.
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Once your graphics drivers are up to date, restart your computer and check if the issue persists.

2. Update Graphics Drivers

One of the most common reasons for screen issues, including the screen goes off when plugging in the charger, is outdated or incompatible graphics drivers. Windows 11 relies heavily on graphics processing, and having the latest drivers is crucial for a smooth experience.

  • Press the Windows key + R to open the Run box.
  • Type devmgmt.msc and click OK to open Device Manager.
  • In the Device Manager window, expand the Display adapters section. It will list all the integrated and dedicated graphics drivers installed on your computer. Do the following for all of the drivers.
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  • Right-click on the display driver and choose Uninstall Driver. Uncheck the “Delete the driver software for this device.” option in the pop-up if it shows up.
  • Go to the top menu in Device Manager and under the Action tab, select Scan for hardware changes.
  • The driver should appear back in the Display adapters list. If it does not, then restart your PC and it will appear back.
  • Right-click on the display driver again and choose Update Driver.
  • Select Search automatically for drivers. Windows will scan for available driver updates and download them.
  • Restart your PC to apply the changes.
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  • If it didn’t work, again right-click on the display driver and choose Update Driver but this time select Browse my computer for driver software.
  • Then select Let me pick from a list of available drivers on my computer.
  • Select the driver you want to install, generally, it is the pre-selected top option in the list and click Next.
  • Restart your PC to apply the changes.
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  • If even that doesn’t work, you can try going to your laptop or graphic card manufacturer’s official website and downloading the latest drivers for your specific model from there and then simply install the drivers and restart your PC to apply the changes.
  • The following are links to GPU manufacturer driver download websites:
    1. Download Intel Drivers
    2. Download AMD Drivers
    3. Download Nvidia Drivers

3. Adjust power plan Settings

Windows 11 has power management settings that might be causing the screen goes off when plugging in the charger. To adjust these settings:

  • Go to the Control Panel or Settings and navigate to Hardware and Sounds > Power Options.
  • Select the power plan you’re using and click on “Edit Power Plan.
  • Look for any options related to adaptive brightness and disable them.
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This change should prevent the screen from turning off when you plug in the charger.

4. Reset power plan settings to default

PowerCfg is a command that will scan your computer for 60 seconds to know the power efficiency of your system and track all the issues caused by the screen goes off issue.

  • Run the “Command prompt” as administrator.
  • Type the command “powercfg restoredefaultschemes.”
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5. Change the Refresh Rate

The system refresh rate specifies the speed at which the screen updates. The system will use more power if it is set up to offer a higher refresh rate, therefore screen goes off when plugging in the charger issues occur.

  • Go to the path Settings > System > Display.
  • Click on Advanced Display under Display.
  • Click on the drop-down icon next to Choose a refresh rate.
  • Set the refresh rate to 48 Hz if your monitor runs at 60 Hz
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6. Adjust Screen and Sleep Settings

Does your computer go into sleep mode quickly? You will not ever encounter the screensaver if that is the case. That’s because the screen goes off when plugging in the charger to display if it doesn’t have enough time to emerge. The issue could arise if the screensaver runs before the computer goes into sleep mode.

  • Press the Windows + I key to open Settings.
  • Go to the Personalization > Lock screen.
  • Select the Screen Timeout option.
  • Open the Screen and sleep and change the timing.
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These changes will ensure that your screen remains active while the charger is connected.

7. Run Power-Troubleshooter

Run the Windows 11 built-in Troubleshooter to address your issue as well. The Power troubleshooter locates and corrects the screen goes off when plugging in the charger issues with the power settings on your computer. Run it using the following procedure:

  • Press the Windows + I key to open Settings.
  • Select the System tab, and click on the Troubleshoot option.
  • Click on Other troubleshooters.
  • Click on Run in front of the Power Troubleshooter option.
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8. Hard/Power Reset

By reducing the amount of power stored in your laptop’s physical components, several problems, including the screen goes off when plugging in the charger, can be resolved. Hard reset or power reset are terms used to describe this. Do the following in order to execute a hard reset:

  • Shut down Windows if it’s open.
  • Hold the power button down until no power is present if it is not the system is powered.
  • Whenever your laptop is attached to any external devices, unplug them.
  • Remove the battery from the battery compartment after unplugging the power cord.
  • Hold the power button for a further 15 seconds.
  • You’ll see the power light momentarily blink.
  • Now that the power cord has been reconnected, switch on your system.

9 Updating BIOS

This problem may occasionally arise if your chipset or BIOS aren’t using the most recent drivers. Use HP Support Assistant to look for and install any updates for your HP laptop. It could be able to resolve the screen goes off when plugging in the charger the problem. Use their driver support program to check for updates if you are using a laptop made by any other company.

10. Update Windows 11

Microsoft frequently releases updates to Windows 11 that include bug fixes and improvements. Ensuring that your operating system is up to date can often resolve screen goes off when plugging in the charger issues and bugs, including the one where the screen goes off when plugging in the charger.

To update Windows 11:

  • Press Win + I to open the Windows Settings.
  • Click on Update & Security.
  • In the Update & Security window, click on Windows Update in the left-hand menu.
  • Click on Check for updates and let Windows search for and install any available updates.
  • After the updates are installed, restart your computer and check if the brightness control function keys are functioning correctly.
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After updating, restart your computer and test if the issue is resolved.

11. Test with a Different Charger and Cable

Sometimes, the issue might be with the charger or cable itself. Test your laptop with a different charger and cable to see if the screen goes off when plugging in the charger problem persists. If the screen doesn’t go off with the new charger, it’s likely that your original charger or cable is faulty and needs to be replaced.


Experiencing a screen goes off when plugging in the charger on Windows 11 can be frustrating, but with the solutions provided in this guide, you should be able to troubleshoot and fix the screen goes off when plugging in the charger issue. Remember to update your graphics drivers, adjust power settings, disable Fast Startup, configure screen and sleep settings, check for malware and background processes, keep Windows 11 up to date, and test with a different charger and cable. By following these steps, you can enjoy a seamless Windows 11 experience without encountering this problem.